THINK — Terms of Service

Last updated: 28 September 2026 Effective date: 4 July 2026

These Terms of Service (the "Terms") are a binding agreement between you and think-app Pty Ltd ("THINK", "we", "us") governing your use of the THINK mobile application and related services (the "Service"). By creating an account and using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What THINK is

THINK is an anonymous yes/no sentiment social app. You can vote on questions, comment, follow people, meet people near you, send direct messages, play the Like-Minded Quiz with another person (including over a live video call), talk or type to Think AI, THINK's voice guide, about what the world thinks, and (optionally) subscribe to paid features. THINK is a forum for opinion and discussion; content reflects the views of users, not THINK.

2. Eligibility and age

You must be at least 16 years old to use THINK (matching Privacy Policy §17). By creating an account you confirm this. Where a birth year is provided to us, a database check rejects one that implies an age under 16.
If you are under the age of majority where you live, you may use the Service only if a parent or legal guardian agrees to these Terms on your behalf, where the law permits and where the Service is offered to minors at all.
By using the Service you represent that you meet the age requirement and that you are not barred from using it under any applicable law.
We use the birth-year information you provide to enforce these requirements and may refuse or terminate accounts that do not meet them.

Lawyer note: 16+ is a global minimum, server-enforced. Confirm this satisfies age-of-consent rules in every market before launch (see Privacy Policy §17 for the region-by-region breakdown).

3. Your account

3.1 Creating an account

An account is required to use THINK — there is no anonymous browsing or guest session. You create an account with an email and password, or by signing in with Apple (Google sign-in is planned but not yet offered). Accounts may be required to verify their email before full use, to deter bots and fake accounts. See Privacy Policy §2 for what "anonymous" does and doesn't mean in THINK.

3.2 Your responsibilities

Provide accurate information and keep your credentials secure.
You are responsible for all activity under your account.
One human may not operate accounts to evade bans or manipulate votes, rankings, or engagement.
Notify us at founder@think-app.com of any unauthorised use.

3.3 Anonymity rules

THINK lets you participate without showing your real name, and supports anonymous questions (where the asker's identity is hidden from other users). Anonymity is a feature, not a shield: it does not exempt you from these Terms or the law. We retain the ability to associate content with the originating account internally for safety, legal, and enforcement purposes, and to disclose information where lawfully required. Do not use anonymity to harass, deceive, impersonate, or break the law.

4. Acceptable use

THINK has zero tolerance for bullying and abuse. You agree not to:

Bully, harass, threaten, stalk, or intimidate anyone.
Post hate speech or content that attacks people based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, or other protected characteristics.
Post or threaten violence, or promote self-harm, terrorism, or extremism.
Dox (share private or identifying information about others without consent).
Post sexual content involving minors, or any illegal content; sexually exploit or endanger anyone.
Impersonate any person or entity, or misrepresent your affiliation.
Spam, manipulate votes/rankings, use bots, scrape, or create fake/duplicate accounts.
Upload malware, attempt to breach security, reverse-engineer, or disrupt the Service.
Infringe others' intellectual-property or privacy rights.
Record or upload someone else's voice or likeness without their consent, or upload a voice/avatar you do not have the right to use.
Use the Service for unlawful purposes or in violation of any applicable law.

4.2 Live video quiz calls

A live quiz call happens only when the host asks for video and the guest accepts it. On a call you agree to:

Treat the other player with the same respect these Terms require everywhere else. A call is not a private space outside the rules: harassment, threats, hate, nudity or sexual content, and anything else listed above are prohibited on a call exactly as in a comment.
Not record the call yourself by any means outside the in-app "Keep this call" feature, including screen recording, a second device, or any other capture, and not share a recording of the other player that they did not agree to.
Use the in-app recording only after both players have agreed in the app. An in-app recording is of both of you; do not post or share it somewhere the other player has objected to, and take it down if they ask.
Not let anyone other than the two players join or watch the call.
Not use a call to obtain, screenshot or share the other player's face, surroundings or personal details for any purpose beyond the quiz.

We may end a session, refuse video or recording, and apply the ban ladder for conduct on a call. Every call carries an in-app report path; use it.

4.3 Think AI

Think AI is not currently offered in the app (switched off 15 September 2026). This section applies when it is.

Think AI is for talking about THINK's sentiment data and how THINK works. You agree not to use it to try to extract another person's identity or private data, to generate content that would breach these Terms, or to circumvent its instructions, limits or the caps described in Section 6.

4.1 AI moderation and the ban ladder

We use automated AI moderation (powered by Claude/Anthropic) together with human review to detect and act on violations. Reports made after a live quiz call go into the same review queue. Enforcement follows a ban ladder that escalates with severity and repetition:

warning → content hidden/removed → 3-day suspension → 7-day suspension → 30-day suspension → permanent ban.

Egregious violations (e.g. threats, hate, doxxing, child-safety violations) may result in immediate permanent removal, skipping earlier steps. Some enforcement may be applied automatically; you can appeal (Section 12). We may also remove content, limit features, or suspend/terminate accounts at our discretion to protect the community, even outside the ladder.

5. Your content and licence to us

5.1 You own your content

You retain ownership of the content you create — your questions, comments, voice recordings, profile photo/video, messages, what you say or type to Think AI, and your part of a quiz call recording ("User Content").

5.2 Licence you grant

To operate and promote the Service, you grant THINK a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, reproduce, process, adapt (e.g. transcode audio), publish, publicly perform/display, and distribute your public User Content for the purpose of operating, providing, improving, and promoting the Service. This licence ends for a given item when you delete it or your account, except (a) for content others have re-shared or that is retained in backups for a limited period, and (b) as needed to comply with law or enforce these Terms.

Lawyer note (13 September 2026): Sections 4.2, 4.3, 5.3, 5.4 and 6 were checked against the code. Think AI: supabase/functions/_shared/guide.ts on branch voice-guide instructs the model "No medical, legal or financial advice" and "Do not post, invite, follow or change anything; you cannot", and its tool list contains only read-only lookups and no web search; caps are in supabase/functions/_shared/guideStore.ts (180 s a day free, 600 s a session, 12 sessions an hour, 8 typed turns a minute) and decided in guide-session/index.ts before any OpenAI call. Quiz calls: supabase/functions/quiz-video/index.ts refuses record unless both players' consent is true and decides clip versus full through quiz_video_claim_recording and is_plus_now; the recording is a Daily.co cloud recording and the download is a Daily access link. The recording licence in 5.4 is drafted as a mutual personal-use permission between the two players; please confirm the wording and whether a separate on-screen consent text is needed.

Lawyer note: decide how broad the promotional/marketing licence should be (the app has a marketing-content pipeline that can turn in-app moments into posts). Consider whether a separate, explicit consent is needed before any user's voice/likeness is used in external marketing. This is a real exposure point given voice/biometric sensitivity.

5.3 AI processing of your content

By using AI features and posting content, you understand that relevant content is sent to our AI providers as described in the Privacy Policy: comment and discussion text to Anthropic for fact-check, summaries and moderation; your voice while the Think AI screen is open, the transcript, anything you type to Think AI, and the aggregate THINK data it looks up to OpenAI; and published question text to ElevenLabs for read-aloud. You confirm you have the rights necessary for this processing.

5.4 Quiz call recordings

A live quiz call is not recorded unless both players agree in the app during the call. When you both agree, the recording is made and held by our video provider (Daily.co), and both players may download and share it. By agreeing you grant the other player permission to keep and share the recording as an ordinary personal recording of the two of you, and you give the same to them. You may ask the other player to take a shared copy down; you may ask us to remove the recording at founder@think-app.com. A 30 second clip is available to everyone; recording the full discussion is a THINK+ benefit, and the entitlement is checked on our server.

5.5 Responsibility for content

You are solely responsible for your User Content and the consequences of posting it. We do not endorse and are not responsible for User Content. We may, but are not obligated to, monitor, remove, or refuse content.

5.6 Feedback

If you send us suggestions, we may use them without obligation or compensation to you.

6. AI features — important disclaimer

THINK's AI features (Think AI, fact-check, discussion summaries, AI moderation, and read-aloud voices) are provided "as is" and for informational and community-management purposes only.

Think AI answers from THINK's own vote data and the conversation, and it is instructed to give no medical, legal or financial advice and to offer no outside knowledge as THINK data. Even so, an AI answer may be wrong, incomplete, or out of date, a number it reads out is only as good as the votes behind it, and it can mishear you. AI answers are not professional advice of any kind. Do not rely on them for important decisions.
Think AI is read-only. It cannot post a question, vote, follow, invite, buy or change anything on your account.
Think AI has limits. Voice time is limited to 3 minutes a day on the free tier and 15 minutes a day on THINK+, any one session ends after 10 minutes, and there are rate limits on sessions and typed turns. A session also closes when THINK goes to the background or after a period of silence. We may change these limits.
Live quiz calls have a time limit of up to 20 minutes per session and depend on your connection and our video provider; a call may drop, and we do not guarantee it will connect or stay connected.
THINK's sentiment data reflects the opinions of a self-selected set of users and is not a scientific or representative poll.
AI moderation is automated and may make mistakes (false positives/negatives). Human review and an appeals process exist to correct errors.
AI-generated audio (text-to-speech) is synthetic.

7. Paid features (THINK+ / Like-Minded+)

Some features are available by paid subscription (THINK+). You can buy it in one of two places, and where you bought it is where you manage it:

In the app, through the App Store. Apple bills you. To cancel or change it, use your Apple account's Subscriptions settings. Refunds for App Store purchases are decided by Apple.
On think-app.com, through Stripe. We bill you. To cancel, update your card or see invoices, use Manage billing on your account page (think-app.com/account).

For both:

Subscriptions renew automatically at the then-current price until you cancel. You can cancel at any time; THINK+ stays on until the end of the period you have paid for.
Prices, billing cycles, and what THINK+ includes are shown before you pay and may change with notice for future periods. Website prices are in Australian dollars and include GST for Australian customers.
Promotional prices (for example a partner's code) apply for the stated period only, then the plan continues at the regular price.
One account, one subscription. THINK+ belongs to the THINK account that was signed in when you paid. We will not sell you a second subscription while one is active.
Refunds for website purchases: you have the rights the Australian Consumer Law gives you, and any mandatory withdrawal rights in your country (for example in the EU or UK). Write to support@think-app.com. If we refund the current period in full, THINK+ ends when the refund is made and the subscription does not renew.
Failure to pay may result in loss of paid features at the end of the paid period.

Lawyer note (28 Sep 2026): the refund sentence above states only the statutory position and the founder's rule that a full refund ends THINK+. If the founder wants a more generous voluntary policy (for example "full refund within 14 days of the first payment"), it replaces that bullet. Auto-renewal disclosure laws (e.g. California ARL) are served by the renewal line on the checkout page and Stripe's receipts.

8. Intellectual property (ours)

The Service itself — software, design, branding, "THINK", logos, the Ripples currency, and all related IP — belongs to THINK or its licensors. We grant you a limited, personal, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works of the Service except as allowed by law.

Ripples and any in-app currency or points have no monetary value, are not redeemable for cash, and may be modified or discontinued.

9. Third-party services

The Service integrates third parties (Supabase, Anthropic, OpenAI, Daily.co, ElevenLabs, Stripe, Apple, Google, and others). Your use of those services is governed by their terms and privacy policies. We are not responsible for third-party services. Apple and Google are not parties to these Terms and are not responsible for the Service. [Include Apple's required "minimum terms" / EULA provisions where applicable.]

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

Nothing in these Terms excludes liability that cannot be excluded by law, including, for consumers in the EU/UK and certain US states, statutory rights and warranties.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THINK AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE.
THINK'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) [USD 100 / LOCAL EQUIVALENT].

These limits do not apply to liability that cannot be limited by law (e.g. death or personal injury caused by negligence, fraud, or — for consumers — non-excludable statutory rights).

Lawyer note: these clauses are routinely narrowed or void against EU/UK/Australian consumers and in some US states. Counsel must tailor by jurisdiction.

12. Suspension, termination, and appeals

You may stop using the Service and delete your account at any time in-app (this permanently deletes your data and files; see Privacy Policy §12).
We may suspend or terminate your access (and apply the ban ladder) if you violate these Terms, create risk or legal exposure, or as required by law.
Appeals: if you believe an enforcement action was wrong, contact founder@think-app.com (or use the in-app appeal). A human will review. Where an action was taken by automated means with significant effect, you have the right to request human review (see Privacy Policy §13).
Provisions that by nature should survive termination (e.g. content licence for residual copies, disclaimers, liability limits, dispute resolution) survive.

13. Governing law and dispute resolution

Governing law: These Terms are governed by the laws of [GOVERNING LAW / JURISDICTION], without regard to conflict-of-laws rules, except that mandatory consumer-protection laws of your country of residence still apply where they cannot be waived.
Informal resolution: Before filing a claim, please contact us at founder@think-app.com so we can try to resolve it.
Dispute resolution / arbitration: [OPTIONAL — INSERT ARBITRATION AND CLASS-ACTION-WAIVER CLAUSE IF DESIRED AND ENFORCEABLE. NOTE: arbitration/class-waiver clauses are generally NOT enforceable against EU/UK consumers and must comply with US rules (e.g. FAA, opt-out, mass-arbitration provisions). Counsel must draft.]
Venue (if no arbitration): the courts of [VENUE] will have jurisdiction, subject to consumers' rights to sue in their home courts.

14. Changes to these Terms

We may update these Terms. For material changes we will provide notice (in-app and/or by email) and update the "Last updated" date. Changes take effect on the stated date; continued use means you accept them. If you do not agree, stop using the Service and delete your account.

15. Miscellaneous

Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and THINK regarding the Service.
Severability: if a provision is unenforceable, the rest remains in effect.
No waiver: our failure to enforce a provision is not a waiver.
Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
Contact: founder@think-app.com — [BUSINESS ADDRESS].